Score from 89 reviews
Goma (hotels) Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. With free WiFi, this 5-star hotel offers free shuttle service and room service. The property features a year-round outdoor pool, fitness centre, sauna and garden.
All units at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Each room is fitted with a kettle, while certain rooms here will provide you with a kitchenette with a microwave. At Goma Serena Hotel every room has bed linen and towels.
Speaking English, French and Swahili at the reception, staff are ready to help around the clock.
The nearest airport is Goma International Airport, 2 km from the accommodation.
Please inform Goma Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
The spacious double room offers air conditioning, a minibar, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.
The spacious twin room provides air conditioning, a minibar, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 2 beds.
The spacious double room provides air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.
This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.
This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.
When selecting Goma Serena Hotel, check the reviews of other guests.
Goma Serena Hotel prices start from:
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Vehicle parking, Complimentary parking, Onsite parking facility, Dedicated parking area, Wireless internet access throughout the property
Educational tour or workshop on local traditions, Live musical performances, Exercise classes
Online services, Wireless internet access, Complimentary Wi-Fi
Dining establishment, In-room dining service, Drinking establishment
Steam room, Gymnasium, Wellness and relaxation centre, Body kneading therapies, Whirlpool bath, Open-air pool, Year-round outdoor pool, Swimming pool with a scenic view, Poolside bar, Shallow section of the pool, Sunbathing loungers or beach chairs, Sun-protective umbrellas, Aesthetic Services, Facial care procedures, Hair removal services, Cosmetics application services, Hair care treatments, Hand care treatment, Foot care treatment, Hair trimming, Hair dyeing services, Hair arranging services, Skin and body treatments, Exfoliating body treatment, Skin-tightening body wrap, Light-based therapy, Wellness center facilities, Steam chamber, Spa resting/lounge area, Rear massage, Cervical massage, Foot reflexology, Massage for couples, Scalp massage, Palm massage, Complete body massage, Massage recliner, Physical fitness, Gym/spa changing rooms, Children's swimming area, Pool for swimming, Swim pool
Airport transportation, Vehicle rental, Shuttle service (extra fee), Free airport shuttle, Airport shuttle (additional fee), Handicap-accessible parking, Airport pickup service, Airport drop-off service, Transport shuttle service
Front desk available 24 hours, Baggage storage facility, Automated Teller Machine/cash dispenser on premises, Personalized guest assistance service, Detailed billing statement provided
Greenery area, Patio, Common lounge/television space, Exterior furnishings
Outdoor play equipment for kids
Laundry services, Ironing facilities, Pants press, Everyday housekeeping services
Conference/meeting facilities, Professional business center, Facsimile and photocopying services
Hairdresser and beauty salon
Smoke-free accommodations, Amenities for handicapped guests, Rooms for families, Elevator, Acoustically insulated rooms, Temperature control system, Designated area for smoking, Accessibility for wheelchairs, Elevated level toilet
Safe deposit box, Round-the-clock security, Security system, Fire detection system, Video surveillance in public areas, Fire safety equipment
Personnel adhere to safety guidelines set forth by governing bodies, Procedure established to monitor the wellbeing of visitors, Connection to professional healthcare providers, Temperature measuring devices supplied by the establishment for guests' use, Protective facial coverings available for visitors
Electronic transactions preferred, Room service facilitated through a downloadable application, Bariery ekranowe lub fizyczne umieszczone pomiędzy personelem a gośćmi w odpowiednich miejscach
Utilization of disinfectants efficient against Coronavirus, Bedding, towels, and laundry cleaned following local authority protocols, Rooms sanitized between guest stays, Visitors can choose to decline any housekeeping services during their stay in the accommodation
Spatial separation maintained in eating spaces, Meals can be transported to the visitor's living quarters, All dishes, utensils, glassware, and other eating implements have undergone thorough disinfection, Takeaway containers for morning meals, Transported food items are safely enclosed
From 12:30 Until 00:00 hours
From 10:00 Until 11:00 hours
Welcome to the Goma Serena Hotel website!
Goma Serena Hotel is the perfect place for a relaxing stay, regardless of your travel purpose. Our offer is tailored to the needs of every guest, and our location makes us a choice for many travelers from different parts of the world.
Guest reviews are extremely important to us, and we are proud to boast high ratings among our regulars. Many of them appreciate our hospitality, professional service, and comfortable and clean rooms above all else.
Prices at Goma Serena Hotel are competitive compared to other establishments in the area. Our rooms offer a variety of price points so that everyone can choose an option that best suits their budget. See for yourself by checking the available rooms on our website.
Photos of Goma Serena Hotel are another aspect worth checking out to get a feel for our property before arrival. The gallery on our website showcases both the interiors of the rooms and the charming surroundings of Goma Serena Hotel, allowing you to feel like you're with us even before you arrive.
In our offer, you will find a variety of rooms. Detailed information about each type of room is available on our website, such as the number of available beds, size, and equipment. All this to help you choose the perfect room for you and your loved ones.
We cordially invite you to Goma Serena Hotel, where we will ensure that your stay is an unforgettable and comfortable experience. Book your stay with us today and join the ranks of our satisfied guests!