Fabulous
8.6 /10

Score from 89 reviews

Filters
Guest reviews
Check location
Search nearby for tonight
Deals

Goma Serena Hotel, Goma, Democratic Republic of Congo

★★★★★
  • B.P. 90, Goma, Nord Kivu, R.D Congo., Goma, Democratic Republic of Congo Democratic Republic of Congo - View on map
8.6 /10
Fabulous
Property type: Hotel
Show prices
Quick description

Goma (hotels) Serena Hotel has a shared lounge, terrace, a restaurant and bar in Goma. With free WiFi, this 5-star hotel offers free shuttle service and room service. The property features a year-round outdoor pool, fitness centre, sauna and garden.

All units at the hotel come with air conditioning, a seating area, a flat-screen TV with satellite channels, a safety deposit box and a private bathroom with a shower, free toiletries and a hairdryer. Each room is fitted with a kettle, while certain rooms here will provide you with a kitchenette with a microwave. At Goma Serena Hotel every room has bed linen and towels.

Speaking English, French and Swahili at the reception, staff are ready to help around the clock.

The nearest airport is Goma International Airport, 2 km from the accommodation.

Rooms: 107

Important information

Please inform Goma Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Check available dates
Select your room
Deluxe King Room Details of the room
More
Images of room Deluxe King Room
Deluxe King Room - Goma Serena HotelDeluxe King Room - Goma Serena HotelDeluxe King RoomDeluxe King RoomDeluxe King Room - Goma Serena Hotel
Room Amenities
  • Garment hanger,
  • Down pillow,
  • Climate control system,
  • Synthetic pillow,
  • Ceramic/marble flooring,
  • Lounge area,
  • Ironing amenities,
  • Workstation,
  • Secure storage container,
  • Adjoining room(s) obtainable,
  • Clothing storage or cupboard,
  • Carpet flooring,
  • Waste bins,
  • Clothing press device
Bathroom
  • Dental cleaning tool,
  • Bathtub or shower cubicle,
  • Bathing garment,
  • Complimentary personal care items,
  • Ensuite restroom,
  • Hair drying device,
  • Bathtub,
  • Showering area,
  • Toilet tissue,
  • Hair moisturizer,
  • Hair cleanser,
  • Lavatory,
  • Skin cleanser,
  • Protective head cover,
  • Footwear for indoors
Media & Technology
  • International channels,
  • Phone,
  • High-definition TV,
  • Television
Food & Drink
  • Exterior furnishings,
  • Mini fridge with beverages,
  • Bottled water,
  • Tea and Coffee making facilities,
  • Device for boiling water
Services & Extras
  • Bath towels,
  • Bedding materials,
  • Wake-up call service/Alarm timepiece
Outdoor & View
  • Scenic view,
  • Refreshing pool view,
  • Picturesque lake view,
  • Spacious balcony
Accessibility
  • Elevator access available,
  • Whole unit wheelchair friendly,
  • Top floors reachable by elevator,
  • Entire accommodation located on ground level
Safety & security
  • Fire detection system
Physical distancing
  • Individual air conditioning for guest rooms

The spacious double room offers air conditioning, a minibar, a balcony with lake views as well as a private bathroom boasting a bath. The unit has 1 bed.

Deluxe Twin Room Details of the room
More
Images of room Deluxe Twin Room
Deluxe Twin Room - Goma Serena HotelDeluxe Twin Room - Goma Serena HotelDeluxe Twin RoomDeluxe Twin RoomDeluxe Twin RoomDeluxe Twin Room - Goma Serena Hotel
Room Amenities
  • Synthetic pillow,
  • Clothing storage or cupboard,
  • Lounge area,
  • Climate control system,
  • Workstation,
  • Secure storage container,
  • Clothing press device,
  • Carpet flooring,
  • Waste bins,
  • Down pillow,
  • Ironing amenities,
  • Garment hanger,
  • Ceramic/marble flooring
Bathroom
  • Bathtub,
  • Complimentary personal care items,
  • Toilet tissue,
  • Skin cleanser,
  • Showering area,
  • Footwear for indoors,
  • Bathing garment,
  • Lavatory,
  • Dental cleaning tool,
  • Hair drying device,
  • Ensuite restroom,
  • Protective head cover,
  • Bathtub or shower cubicle,
  • Hair cleanser,
  • Hair moisturizer
Media & Technology
  • International channels,
  • High-definition TV,
  • Phone,
  • Television
Food & Drink
  • Exterior furnishings,
  • Bottled water,
  • Device for boiling water,
  • Mini fridge with beverages,
  • Tea and Coffee making facilities
Services & Extras
  • Wake-up call service/Alarm timepiece,
  • Bedding materials,
  • Bath towels
Outdoor & View
  • Picturesque lake view,
  • Spacious balcony,
  • Refreshing pool view,
  • Scenic view
Accessibility
  • Elevator access available,
  • Entire accommodation located on ground level,
  • Top floors reachable by elevator
Safety & security
  • Fire detection system
Physical distancing
  • Individual air conditioning for guest rooms

The spacious twin room provides air conditioning, a minibar, a balcony with lake views as well as a private bathroom featuring a bath. The unit offers 2 beds.

Superior Double Room Details of the room
More
Images of room Superior Double Room
Superior Double Room - Goma Serena HotelSuperior Double Room - Goma Serena HotelSuperior Double RoomSuperior Double RoomSuperior Double Room - Goma Serena Hotel
Room Amenities
  • Climate control system,
  • Clothing storage or cupboard,
  • Waste bins,
  • Carpet flooring,
  • Down pillow,
  • Ironing amenities,
  • Workstation,
  • Synthetic pillow,
  • Garment hanger,
  • Clothing press device,
  • Secure storage container,
  • Ceramic/marble flooring,
  • Lounge area
Bathroom
  • Hair moisturizer,
  • Toilet tissue,
  • Dental cleaning tool,
  • Bathtub or shower cubicle,
  • Hair drying device,
  • Protective head cover,
  • Footwear for indoors,
  • Bathtub,
  • Lavatory,
  • Skin cleanser,
  • Bathing garment,
  • Showering area,
  • Complimentary personal care items,
  • Ensuite restroom,
  • Hair cleanser
Media & Technology
  • Television,
  • High-definition TV,
  • Phone,
  • International channels
Food & Drink
  • Mini fridge with beverages,
  • Exterior furnishings,
  • Device for boiling water,
  • Bottled water,
  • Tea and Coffee making facilities
Services & Extras
  • Bath towels,
  • Wake-up call service/Alarm timepiece,
  • Bedding materials
Outdoor & View
  • Picturesque lake view,
  • Scenic view,
  • Spacious balcony,
  • Rooftop terrace,
  • Refreshing pool view
Accessibility
  • Top floors reachable by elevator,
  • Elevator access available
Safety & security
  • Fire detection system
Physical distancing
  • Individual air conditioning for guest rooms

The spacious double room provides air conditioning, a minibar, a terrace with lake views as well as a private bathroom featuring a bath. The unit offers 1 bed.

Junior Suite Details of the room
More
Images of room Junior Suite
Junior Suite - Goma Serena HotelJunior Suite - Goma Serena HotelJunior SuiteJunior Suite - Goma Serena Hotel
Room Amenities
  • Ironing amenities,
  • Clothing press device,
  • Climate control system,
  • Workstation,
  • Down pillow,
  • Synthetic pillow,
  • Secure storage container,
  • Lounge area,
  • Carpet flooring,
  • Waste bins,
  • Couch,
  • Garment hanger,
  • Ceramic/marble flooring,
  • Clothing storage or cupboard
Bathroom
  • Lavatory,
  • Ensuite restroom,
  • Footwear for indoors,
  • Hair drying device,
  • Hair moisturizer,
  • Bathing garment,
  • Complimentary personal care items,
  • Protective head cover,
  • Bathtub,
  • Hair cleanser,
  • Bathtub or shower cubicle,
  • Toilet tissue,
  • Showering area,
  • Dental cleaning tool,
  • Skin cleanser
Media & Technology
  • Phone,
  • International channels,
  • High-definition TV,
  • Television
Food & Drink
  • Exterior furnishings,
  • Bottled water,
  • Mini fridge with beverages,
  • Device for boiling water,
  • Tea and Coffee making facilities
Services & Extras
  • Wake-up call service/Alarm timepiece,
  • Bedding materials,
  • Bath towels
Outdoor & View
  • Refreshing pool view,
  • Spacious balcony,
  • Picturesque lake view,
  • Scenic view
Accessibility
  • Top floors reachable by elevator,
  • Entire accommodation located on ground level,
  • Elevator access available
Safety & security
  • Fire detection system
Physical distancing
  • Individual air conditioning for guest rooms

This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.

Executive Suite Details of the room
More
Images of room Executive Suite
Executive Suite - Goma Serena HotelExecutive Suite - Goma Serena HotelExecutive SuiteExecutive SuiteExecutive Suite - Goma Serena Hotel
Room Amenities
  • Clothing press device,
  • Ceramic/marble flooring,
  • Carpet flooring,
  • Garment hanger,
  • Secure storage container,
  • Synthetic pillow,
  • Down pillow,
  • Couch,
  • Ironing amenities,
  • Workstation,
  • Clothing storage or cupboard,
  • Lounge area,
  • Climate control system,
  • Waste bins
Bathroom
  • Footwear for indoors,
  • Hair moisturizer,
  • Protective head cover,
  • Complimentary personal care items,
  • Dental cleaning tool,
  • Hair drying device,
  • Hair cleanser,
  • Skin cleanser,
  • Extra lavatory,
  • Lavatory,
  • Showering area,
  • Bathtub,
  • Bathing garment,
  • Ensuite restroom,
  • Toilet tissue,
  • Bathtub or shower cubicle
Media & Technology
  • International channels,
  • Phone,
  • Television,
  • High-definition TV
Food & Drink
  • Fresh fruit assortment,
  • Place for eating meals,
  • Tea and Coffee making facilities,
  • Small cooking area,
  • Device for boiling water,
  • Exterior furnishings,
  • Mini fridge with beverages,
  • Eating surface,
  • Machine for brewing coffee,
  • Bottled water,
  • Microwave oven
Services & Extras
  • Timekeeping device with alarm function,
  • Wake-up call service/Alarm timepiece,
  • Bedding materials,
  • Bath towels
Outdoor & View
  • Scenic view,
  • Refreshing pool view,
  • Spacious balcony,
  • Picturesque lake view
Accessibility
  • Top floors reachable by elevator,
  • Elevator access available,
  • Entire accommodation located on ground level
Safety & security
  • Fire detection system
Physical distancing
  • Individual air conditioning for guest rooms

This spacious suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. The suite's kitchenette, which features a microwave, is available for cooking and storing food. The air-conditioned suite provides a flat-screen TV with satellite channels, a minibar, a tea and coffee maker, a seating area as well as lake views. The unit offers 1 bed.

Reviews of Goma Serena Hotel

When selecting Goma Serena Hotel, check the reviews of other guests.

Prices at the Goma Serena Hotel

Goma Serena Hotel prices start from:
Want to see prices and best deals? Just add your dates.

Show prices

Facilities of Goma Serena Hotel

General General

Vehicle parking, Complimentary parking, Onsite parking facility, Dedicated parking area, Wireless internet access throughout the property

Activities Activities

Educational tour or workshop on local traditions, Live musical performances, Exercise classes

Services Services

Online services, Wireless internet access, Complimentary Wi-Fi

Food & Drink Food & Drink

Dining establishment, In-room dining service, Drinking establishment

Pool and wellness Pool and wellness

Steam room, Gymnasium, Wellness and relaxation centre, Body kneading therapies, Whirlpool bath, Open-air pool, Year-round outdoor pool, Swimming pool with a scenic view, Poolside bar, Shallow section of the pool, Sunbathing loungers or beach chairs, Sun-protective umbrellas, Aesthetic Services, Facial care procedures, Hair removal services, Cosmetics application services, Hair care treatments, Hand care treatment, Foot care treatment, Hair trimming, Hair dyeing services, Hair arranging services, Skin and body treatments, Exfoliating body treatment, Skin-tightening body wrap, Light-based therapy, Wellness center facilities, Steam chamber, Spa resting/lounge area, Rear massage, Cervical massage, Foot reflexology, Massage for couples, Scalp massage, Palm massage, Complete body massage, Massage recliner, Physical fitness, Gym/spa changing rooms, Children's swimming area, Pool for swimming, Swim pool

Transport Transport

Airport transportation, Vehicle rental, Shuttle service (extra fee), Free airport shuttle, Airport shuttle (additional fee), Handicap-accessible parking, Airport pickup service, Airport drop-off service, Transport shuttle service

Reception services Reception services

Front desk available 24 hours, Baggage storage facility, Automated Teller Machine/cash dispenser on premises, Personalized guest assistance service, Detailed billing statement provided

Common areas Common areas

Greenery area, Patio, Common lounge/television space, Exterior furnishings

Entertainment and family services Entertainment and family services

Outdoor play equipment for kids

Cleaning services Cleaning services

Laundry services, Ironing facilities, Pants press, Everyday housekeeping services

Business facilities Business facilities

Conference/meeting facilities, Professional business center, Facsimile and photocopying services

Shops Shops

Hairdresser and beauty salon

Miscellaneous Miscellaneous

Smoke-free accommodations, Amenities for handicapped guests, Rooms for families, Elevator, Acoustically insulated rooms, Temperature control system, Designated area for smoking, Accessibility for wheelchairs, Elevated level toilet

Safety & security Safety & security

Safe deposit box, Round-the-clock security, Security system, Fire detection system, Video surveillance in public areas, Fire safety equipment

Safety features Safety features

Personnel adhere to safety guidelines set forth by governing bodies, Procedure established to monitor the wellbeing of visitors, Connection to professional healthcare providers, Temperature measuring devices supplied by the establishment for guests' use, Protective facial coverings available for visitors

Physical distancing Physical distancing

Electronic transactions preferred, Room service facilitated through a downloadable application, Bariery ekranowe lub fizyczne umieszczone pomiędzy personelem a gośćmi w odpowiednich miejscach

Cleanliness & disinfecting Cleanliness & disinfecting

Utilization of disinfectants efficient against Coronavirus, Bedding, towels, and laundry cleaned following local authority protocols, Rooms sanitized between guest stays, Visitors can choose to decline any housekeeping services during their stay in the accommodation

Food & drink safety Food & drink safety

Spatial separation maintained in eating spaces, Meals can be transported to the visitor's living quarters, All dishes, utensils, glassware, and other eating implements have undergone thorough disinfection, Takeaway containers for morning meals, Transported food items are safely enclosed

Policies of Goma Serena Hotel

Check-in Goma Serena Hotel Check-in

From 12:30 Until 00:00 hours

Check-out Goma Serena Hotel Check-out

From 10:00 Until 11:00 hours

During your stay, pay with During your stay, pay with
Languages spoken Languages spoken
   
Contact methods Goma Serena Hotel Contact methods
☎ telephone
@ E-mail

Attractions and location of the hotel Goma Serena Hotel

Why is it worth booking at Goma Serena Hotel right now? - Goma Serena Hotel

Welcome to the Goma Serena Hotel website!

Goma Serena Hotel is the perfect place for a relaxing stay, regardless of your travel purpose. Our offer is tailored to the needs of every guest, and our location makes us a choice for many travelers from different parts of the world.

Guest reviews are extremely important to us, and we are proud to boast high ratings among our regulars. Many of them appreciate our hospitality, professional service, and comfortable and clean rooms above all else.

Prices at Goma Serena Hotel are competitive compared to other establishments in the area. Our rooms offer a variety of price points so that everyone can choose an option that best suits their budget. See for yourself by checking the available rooms on our website.

Photos of Goma Serena Hotel are another aspect worth checking out to get a feel for our property before arrival. The gallery on our website showcases both the interiors of the rooms and the charming surroundings of Goma Serena Hotel, allowing you to feel like you're with us even before you arrive.

In our offer, you will find a variety of rooms. Detailed information about each type of room is available on our website, such as the number of available beds, size, and equipment. All this to help you choose the perfect room for you and your loved ones.

We cordially invite you to Goma Serena Hotel, where we will ensure that your stay is an unforgettable and comfortable experience. Book your stay with us today and join the ranks of our satisfied guests!